Customer Support

How can we help?

Get direct answers about shipping, returns, and care instructions for our compact waffle-weave linens. Our Brooklyn-based support team is here to keep your daily domestic routine efficient and simple.

Direct Line

Message our team

Have a question about a bulk wholesale order, custom textile sizing, or a recent shipment? Drop us a line and our dedicated team will get back to you within one business day.

Care & Policies

Frequently Asked Questions

How do I wash my waffle towel?

Do you ship internationally?

Wash in cold water on a gentle cycle and tumble dry on low. Avoid fabric softeners or bleach, which coat the cotton-linen fibers and reduce the natural absorbency of the weave.

Currently, we ship to all fifty states. Most orders are processed within two business days and delivered directly to your door via carbon-neutral shipping carriers.

Why choose waffle weave?

What is your return policy?

Traditional looped towels trap moisture and breed mildew. Our deep waffle pockets expand to absorb water instantly and dry quickly, even in compact, high-humidity apartment bathrooms.

Try our linens risk-free for thirty days. If they do not fit your living space or routine, we accept returns and provide simple, pre-paid shipping labels for quick processing.